RETURNS

We hope you love your NARVVI order, but we do understand that sometimes you may want to make changes to your order. We will be happy to accept your item back for return or exchange provided that the guidelines outlined below are observed. Please note, this policy does include items purchased in the private sale events but regretfully excludes items that have been monogrammed or personalised with bespoke embroidery.

1. All items should be returned unworn, hygiene seals intact and packaged as per the original order with all the tags attached, inside the original box. 
2. No signs of wear (Marks from tan, deodorant, or other personal stains).
3. Full Price Items within 28 days of purchase, Sale Items within 14 days of purchase. Please contact us by email on concierge@narvvi.com with your order number and reason for return / exchange, or you can request a return and your reason here: RETURN REQUEST
4. Items may only be returned / exchanged with proof of purchase. 

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

The following CANNOT be returned or exchanged: 

• Any items not in their original condition Items with tags or hygiene seals removed Items with components missing (such as labels, belts, straps etc) 

• Items that have been washed, altered, or customised. 

If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 28 days of being received by you.

Refunds are issued back to the same card that was used to make payment.

We are unable to assign refunds to a different card.

Please be aware that although we do everything within our means to process refunds in a timely manner, refunds can take up to 30 days to be processed depending on your bank. This is out of our control.

Please note: Duties, Taxes and Shipping Fees cannot be refunded. 

EXCHANGES

Subject to stock availability, we will exchange eligible items that are returned to us within 28 days. In cases where we are unable to provide an exchange, we will first offer credit. The new item will be shipped to you after the returned item has been received by us and checked. 

EXTENDED CHRISTMAS RETURNS

Shop with confidence at NARVVI. Any purchased made from December 1st to December 31st can be returned within 28 days. Standard terms apply and excludes sale items. 

Please note: All NARVVI Items are quality checked before being shipped and is sent via trackable delivery for both UK and International orders and we cannot be held responsible for lost or stolen items once delivery has been verified by the courier or postal service.