SHIPPING & RETURNS
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us via email at firstname.lastname@example.org and we'll aim to get in touch within 24 hours. Alternatively, you can use our chat now option to speak with one of our team right away.
Free Standard Shipping (on orders over £150) - 2-3 business days.
Standard Delivery - 2-3 business days - £5
Next Day Delivery (Order by 2pm to receive your purchase the next business day) - £8 *Delivery between 9am-5pm, Monday to Friday. *Please note, purchases made after 2pm on Friday and during the weekend will arrive the following Tuesday.
Free Worldwide Shipping (on orders over £150). *Europe & USA - 1-3 business days. *Rest of World - 3-5 business days.
Standard International Shipping (*Times as above) - £15.*Please note that orders sent out of the UK may be subject to additional taxes and possible delays upon reaching the destination country's customs which are out of our control and are the responsibility of the customer.
If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days. Where available, you’ll also be able to select a timed window to receive your order
If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, NARVVI and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, NARVVI and DHL cannot be held responsible for any loss or damage that may occur once your order has been deliveredCollection from a DHL Service Point or Parcel Locker
If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.
DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery.
Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.
To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:
A photographic ID (e.g. passport or driving license.
Your email/SMS notification from DHL
In the UK, you can also select an InPost Locker to pick up your order from. When your order is ready to collect, DHL will provide you with a key code by email and/or SMS which you’ll need to collect your parcel. They’ll also let you know how long you have to pick up your purchase.
Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.
Where available, you’ll also be able to select a timed window to receive your delivery.