Shipping & Returns
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us via email at firstname.lastname@example.org and we'll aim to get in touch within 24 hours. Alternatively, you can use our chat now option to speak with one of our team right away.
Free Worldwide Delivery (Orders over £150). Please see delivery times below.
Free Standard Shipping (on orders over £150) - 2-3 business days.
Standard Delivery - 2-3 business days - £5
Next Day Delivery (Order by 2pm to receive your purchase the next business day) - £8 *Delivery between 9am-5pm, Monday to Friday. *Please note, purchases made after 2pm on Friday and during the weekend will arrive the following Tuesday.
Free Worldwide Shipping (on orders over £150). *Europe & USA - 1-3 business days. *Rest of World - 3-5 business days.
Standard International Shipping (*Times as above) - £15.
All International orders are sent DDP (Delivery Duties Paid). Any additional taxes or duties will be calculated and paid at checkout.
All international orders are sent on a DDP (Delivery Duties Paid) basis, meaning customs and duties taxes are prepaid, making ordering easier than ever.
Any additional taxes and duties are calculated at checkout.
We work with DHL and DPD for our shipping in the UK & Internationally.
We are unable to deliver to PO Boxes.
Our shipping partner DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or request to leave with a neighbour, ODD makes it easy for you.
Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site). All you need is your tracking (shipment waybill) number.
Here’s a few options you can select to customize your delivery:
Schedule Your Delivery
If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days. Where available, you’ll also be able to select a timed window to receive your order
If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, NARVVI and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Leave With Neighbour
Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, NARVVI and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered
Collection from a DHL Service Point or Parcel Locker
If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.
DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery.
Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.
To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:
A photographic ID (e.g. passport or driving license.
Your email/SMS notification from DHL
In the UK, you can also select an InPost Locker to pick up your order from. When your order is ready to collect, DHL will provide you with a key code by email and/or SMS which you’ll need to collect your parcel. They’ll also let you know how long you have to pick up your purchase.
Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.
Where available, you’ll also be able to select a timed window to receive your delivery.
Please note due to shipping restrictions our inbound services to Russia and Belarus have been suspended, which is why we are also not accepting shipments to those countries until further notice. We are deeply saddened about the situation in Ukraine.
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer during our private members-only sale.
Once your order has left us, you’ll receive an email and /or SMS with your tracking information so you can follow its progress.
You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase.
If you won't be in, you can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival.
We hope you love your NARVVI order, but we do understand that sometimes you may want to make changes to your order. We will be happy to accept your item back for return or exchange provided that the guidelines outlined below are observed. Please note, this policy does include items purchased in the private sale events but regretfully excludes items that have been monogrammed or personalised with bespoke embroidery.
1. All items should be returned unworn, hygiene seals intact and packaged as per the original order with all the tags attached, inside the original box.
2. No signs of wear (Marks from tan, deodorant, or other personal stains).
3. Full Price Items within 14 days of purchase, Sale Items within 7 days of purchase. Please contact us by email on email@example.com with your order number and reason for return / exchange.
4. Items may only be returned / exchanged with proof of purchase. The following CANNOT be returned or exchanged:
- Any items not in their original condition Items with tags or hygiene seals removed Items with components missing (such as labels, belts, straps etc)
- Items that have been washed, altered, or customised.
If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 28 days of being received by you.
Refunds are issued back to the same card that was used to make payment.
We are unable to assign refunds to a different card.
Please be aware that although we do everything within our means to process refunds in a timely manner, refunds can take up to 30 days to be processed depending on your bank. This is out of our control.
Subject to stock availability, we will exchange eligible items that are returned to us within 14 days. In cases where we are unable to provide an exchange, we will first offer credit. The new item will be shipped to you after the returned item has been received by us and checked.
Please note: Duties, Taxes and Shipping Fees cannot be refunded.
Shop with confidence at NARVVI. Any purchased made from December 1st to December 31st can be returned within 28 days. Standard terms apply and excludes sale items. Please note: All NARVVI Items are quality checked before being shipped and is sent via trackable delivery for both UK and International orders and we cannot be held responsible for lost or stolen items once delivery has been verified by the courier or postal service.
Depending on the status of your order, it may be possible to cancel an item or change it to a different size or colour. Please note, we’re unable to combine or add an item to an existing order.
If you need to make any amendments to your purchase, please email our Concierge team as soon as possible and we’ll see what we can do at firstname.lastname@example.org.
Simply email email@example.com and we’ll look into this for you. When you get in touch with us, please provide your order number and photographs of your item. Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We at NARVVI take every effort to quality check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during your own misuse, accidently or washing if our wash instructions have not been followed. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault. If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days and are subject to regulations. This does not affect your statutory rights.
Please contact us if you have not received your delivered order or if it has been lost in transit by the carrier - we would be happy to assist.